Privacy Policy

Welcome to KOE (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website koedesigner.com (the “Site”), make a purchase, or otherwise interact with us.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our Site.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

Name
Email address
Shipping and billing addresses
Phone number
Payment details (processed securely via third-party payment processors; we do not store full credit card numbers)
Account login credentials (if you create an account)
Customer service communications

b. Automatically Collected Information
When you visit our Site, we may automatically collect certain data through cookies, web beacons, and similar technologies, including:

IP address
Browser type and version
Device information (e.g., operating system, screen resolution)
Pages viewed, time spent on pages, and navigation paths
Referring/exit pages
Location data (approximate, based on IP address)

c. Third-Party Sources
We may receive information from third parties, such as social media platforms (if you log in via Facebook or Google), advertising partners, or analytics providers (e.g., Google Analytics).

2. How We Use Your Information

We use your information to:

Process and fulfill your orders
Communicate with you about your account, orders, or customer support inquiries
Send marketing communications (only with your consent, where required by law)
Improve our website, products, and services
Prevent fraud and enhance security
Comply with legal obligations
Analyze site usage and user behavior to optimize your experience

3. Sharing of Your Information

We do not sell your personal data. However, we may share your information with:

Service Providers: Trusted third parties who assist with payment processing (e.g., Stripe, PayPal), shipping (e.g., DHL, FedEx), email delivery, and IT support.
Advertising & Analytics Partners: Such as Google Ads or Meta, to deliver personalized ads and measure campaign performance (you can opt out via your browser or device settings).
Legal Authorities: If required by law or to protect our rights, safety, or property.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred as part of the transaction.

All third parties are contractually obligated to protect your data and use it only as instructed.

4. International Data Transfers

As a cross-border e-commerce business, your data may be transferred to, stored, or processed in countries outside your country of residence (including the United States). These countries may have different data protection laws. We implement appropriate safeguards (such as Standard Contractual Clauses or reliance on adequacy decisions) to ensure your data remains protected in accordance with applicable laws.

5. Data Retention

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal, tax, or accounting requirements (typically up to 7 years for transaction records)
Resolve disputes or enforce agreements

You may request deletion of your data at any time, subject to legal exceptions.

6. Your Rights

Depending on your location, you may have the right to:

Access, correct, or delete your personal data
Object to or restrict certain processing
Withdraw consent (where processing is based on consent)
Request data portability
Opt out of marketing communications (use the “unsubscribe” link in emails)

To exercise these rights, please contact us at koedesigner@outlook.com. We will respond within 30 days.

For EU/UK residents: You also have the right to lodge a complaint with your local data protection authority.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, remember preferences, and analyze traffic. You can manage or disable cookies through your browser settings, though this may affect site functionality.

8. Children’s Privacy

Our Site is not intended for children under the age of 16. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the data promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.